The refund policy at Vivid Seats is the same now as it was when Kissling bought his tickets. 1,934 reviews for VividSeats, 4.3 stars: 'My event was cancelled due to Covid. I've called the 800 number in the Vivid Seats app and I've called the one on the purchase order. Read about their experiences and share your own! Cannot be used towards Gift Card purchases or combined with any other discounts. A couple of days later, the event was cancelled so I reopened the dispute using their own evidence. You can call customer service at Vivid Seats at 1-866-848-8499. "I could've easily just thought, 'I'm not gonna win this. Vivid Seats Customer Service Contacts. Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to achieving your satisfaction. Vivid Seats . Thread starter Vivian Hilmer; Start date Apr 19, 2016; Hi Guest, welcome to the help forum. You've already flagged this Tay 7 reviews. Vivid Seats . Our website collected and compiled various consumer reviews about Seatgeek and Vivid Seats as well as customer ratings and recommendations for these brands. Vivid Seats is a wide-ranging ticket reselling service, with access to all kinds of concert, theater, and sporting event tickets. Discount is taken at checkout. Their automated system will have you running in circles. If you choose to use Vivid Seats I recommend taking the refund if your event gets canceled.. Don't be on the losing end of 946.60 like I am. They also offer a live chat option that is available 24 hours a day and seven days a week. … At the end of the day they will only provide me a credit for almost $700 which will expire in December. Apparently that's not good enough to get a refund because they rescheduled a year after the original concert date. The insurance I had purchased through Vivid Seats also refused to pay out. CA. He just wouldn't take "no" for an answer. I've had to call them more than once on the same tickets. Let's get this straight I am not asking for a refund I am asking for possibly a 1 year extension until there are actuall events taking place and that my family and i are able to go to and that travelling is an option. Vivid Seats. Contact Event Tickets Center customer service. 2,071 people have already reviewed Vividseats. 1.4. You can't get anyone on the phone in Customer Service. The customer service at vivid seats is terrible. Vivid Seats … Since launching in 2001, Chicago-based Vivid Seats has been committed to providing fans across live sports, concerts, theater, and more with the best ticketing options, all backed by a 100% Buyer Guarantee, as well as authoritative industry-leading technology. 1.5. They told me I would have 7 days to request a refund, which I am just now learning. Seatgeek and Vivid Seats Overview. When customers purchased tickets, they were purchasing access to an event. Not valid for past purchases. Vivid Seats is a Chicago-based company located in the West Loop. Mon: 7:00 AM - 12:00 AM : Tue: 7:00 AM - 12:00 AM: Wed: 7:00 AM - 12:00 AM: Thu: 7:00 AM - 12:00 AM: Fri: 7:00 AM - 12:00 AM: Sat: Closed: Sun: Closed: www.vividseats.com. It offers a buyer guarantee that its tickets will work and customer service via phone and chat. Vivid Seats is using the postponed loophole to deny my refund request. Seatgeek. Vivid seats emailed me in July to tell me the game would be canceled, which it isn't canceled (vivid seats is no longer selling football tickets at this venue), so they canceled my ticket. Don't be on the losing end of 946.60 like I … Vivid Seats was first mentioned on PissedConsumer on Aug 20, 2011 and since then this brand received 1604 reviews.. RECEIPT NOT ITEMIZED, and will not give you an itemized breakdown, TAKE IT OR LEAVE IT CUSTOMER SERVICE ATTITUDE, NO REFUNDS, Buyer Beware when considering Vivid Seats. Vivid is holding over $1,000.00 of my money indefinitely pending a reschedule of this event – likely a year away at least. How to Contact Vivid Seats Customer Support. I requested a full refund, all they have given me is the run around. All offers and prices are subject to change and availability. Just go to the section that matches your question and ask us! 5% off ticket price before fees or delivery is added. Avoid this company by all costs. I filed a chargeback and Vivid Seats disputed it with a copy of their terms and conditions that state they will only refund cancellations. Reported 2021-03-18 17:43:44 @DJohnson_CPA @Offerpad @Arbe_Robotics @VividSeats New … Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Now 1 month later, I contact Vivid Seats to check the status of my refund only to be told that I did not respond within 7 days of their email so I am not eligible for a cash refund. Vivid seats refused to refund for an event that was postponed due to Covid 19. 2,063 people have already reviewed Vividseats. This event will not be at the Bowl this year. Read about their experiences and share your own! I will be writing several bad reviews to get the word out. Each brand score is calculated based on set of relevant criteria and displays company performance over time. This is the most sad customer service I've ever gotten, especially when paying $740 for an event. Vivid Seats ranks 24 of 195 in Tickets category. Ticketmaster and Vivid Seats Overview. The overall rating of the company is 1.4 and consumers are mostly dissatisfied.. Pissed. Limit one per customer. Vivid Seats Review: Is it Legit, Reliable or a Scam? We have a dedicated team of advocates who are ready to help. 2,057 people have already reviewed Vividseats. In the rare event that there is a problem with your order as described above or otherwise, we pledge to work vigorously on your behalf to resolve it in time for your event, or if necessary, provide you with a full compensation as detailed in these Terms. | Read 1,861-1,880 Reviews out of 2,071 BullBearDog @ivyleague1985. | Read 41-60 Reviews out of 2,052 However, Vivid Seats unilaterally changed its policy in order to issue vouchers for a future purchase. It has racked up more than 900 complaints with the Better Business Bureau for everything from billing problems to … ... @LopezMalaqias Stubhub hasn't given me an issue a Vivid Seats seller had scammed me off some tickets once but customer service issued out a credit for the loss. Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to achieving your satisfaction. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. Ticketmaster . 1.4. I did purchase the ticket insurance. | Read 181-200 Reviews out of 2,070 Ticketmaster. Amid the global coronavirus pandemic, Vivid Seats announced the launch of a new incentive program. 1833 228 5143 (Customer Service) +1 925 206 3066 (International) +1 312 291 9966. Our website collected and compiled various consumer reviews about Ticketmaster and Vivid Seats as well as customer ratings and recommendations for these brands. Vivid Seats Refund request. 1.6. Vivid Seats. Vivid Seats feels the need to steal my $200 over keeping a customer? Vivid Seats LLC will pay $7.5 million to settle claims it failed to issue full refunds for shows canceled due to the coronavirus under the terms of a proposed settlement filed in the Northern District of Illinois. Useful. Read about their experiences and share your own! | Read 1,921-1,940 Reviews out of 2,057 Check if it is down for you or for everyone. Vivid Seats, the most trusted independent ticket marketplace in North America, was again named to Newsweek's list of America's Best Companies for Customer Service. If the event gets canceled, they should be able to get refunds. Cash refund for Vivid Seats ***** GetHuman-proctrc's Refund or cancel order issue with Vivid Seats from May 2020 Live Nation Entertainment Inc., its subsidiary Ticketmaster Entertainment Inc., and Vivid Seats LLC were hit with suits in the Northern District of Illinois for failing to issue full refunds for shows canceled due to the coronavirus. Each brand score is calculated based on set of relevant criteria and displays company performance over time. 344 N Ogden Avenue 4th Floor Chicago, Illinois United States - 60607. 2,070 people have already reviewed Vividseats. "During a difficult year, supporting fans with industry-leading customer service, including refunds, was our focus every day." 2,052 people have already reviewed Vividseats. You can get fast answers to your customer service questions here. Customers are also assured to receive a full refund in cases where events are canceled with no rescheduled date . Vivid Seats' prior policy stated that if an event is canceled, you will be given a full refund. In some Vivid Seats reviews, they said VividSeats has good customer service support, while other reviews state they can sometimes be tough and not willing to help. I purchased 3 tickets last year for a concert that was rescheduled due to performer getting surgery. Seatgeek . Share. Vivid Seats also offers a full refund guarantee if the event you purchased a ticket for gets canceled. Vivid seats has asked their customers to provide a 2-4 week waiting period for refunds to populate, the company then sent an email explaining that the customer had 7 days to reach back out for a cash refunds, after explaining in their original email to customers that they would be automatically provided a refund. Read about their experiences and share your own! I contacted Vivid Seats before they even sent me an email stating the event was cancelled to let them know I wanted a cash refund rather than a credit. Read about their experiences and share your own! EXCESSIVE SERVICE FEES. Recent recommendations regarding this business are as follows: "Don't even use this site. You can call Event Tickets Center at (866) 820-4553 toll free number, write an email, fill out a contact form on their website www.eventticketscenter.com. Maximum savings of $100. 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